In the past, Palmela sees a vision of Burnmont erupting. She tries to convince the village Gaffer to cancel the Flaming Festival, the festival that is held yearly in Emberdale. However, the Gaffer, not wanting to cause a panic, ignores Palmela's warning.
When the Hero, Kiefer, and Maribel visit her, she sees that the party can change the future she has seen. She has the party traverse through the volcano where they see the cause of the evil, the Glowering Inferno. They defeat the monster but a black flame appears. Palmela predicts that the wholly holy water, held by Pike, can put out the smoke. With the wholly holy water in hand, the party sprinkles it on the flame and it dissipates, thus saving Emberdale.
For the party's efforts, she rewards them with a Blue Fragment.
In the present, Palmela can be used to find Tiny Medals
After the world is thrown in darkness by the Demon Lord, the party travels to Emberdale. There they visit Palmela. She tells them that Burnmont has grown cold due to the Demon Lord. To awaken the Flame Spirit, she travels with the party into the core of the volcano while she has her assistant get the FlameAqua. When they reach the spot where the Flame Spirit resides, they pour the FlameAqua into the core, awakening the Flame Spirit. After the party fights and defeats the spirit, he uses his power to break the hold of darkness over both Emberdale and Alltrades Abbey.
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